Refund policy
Return & Refund Rhapsody at MomentLover
ποΈ Refund Revelry:
- Our return process is a breeze for those not basking in 100% satisfaction.
ποΈ Eligibility & Potential Cadence:
- Returns within 15 days from receiving the batch.
- Mail the return within 14 days of our return instructions.
- Garments should be unworn, pristine in original packaging, tags attached, and hygiene stickers intact.
- Altered or laundered items take a bow, but not in the refund spotlight.
- Original shipping fee, usually non-refundable, except for quality hiccups.
π§ Return Request Prelude:
- Initiate the return concerto by serenading us at support@Momentlover.com. Expect our response withinΒ 24 hours, orchestrating detailed return instructions.
π¦ Parcel Waltz:
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Contact us for the return address ballet. Within 24 hours, we'll compose your unique return symphony. Pack the items with love, include an order slip, and choose a tracking-enabled, pocket-friendly shipping note.
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Share your shipping serenade, and we'll dance together upon receiving the parcel.
πΈ Refund Crescendo:
- Post-return processing, anticipate a refund encore within 7 days. Original shipping fees maintain their backstage status.
π Exchange Encore:
- Request a change of tune via support@Momentlover.com, promising a response within 24 hours. Cue detailed instructions.
π« Return No-No's:
- Swimwear, costumes, bodysuits, lingerie, undies, event supplies, and DIY delights.
- No refunds for items with a broken hygiene seal.
- Final Sale items take a final bow.
- Made to order or custom items retain their exclusivity.
- More non-returnable guests: beauty products, undies, event and DIY supplies, and pet treasures. Gifts and marked items stay in the celebration.
π Global Notes:
- Expedited shipping doesn't guarantee holiday magic due to courier constraints.
- Return packages are like postcards β send them to the return facility address, not the sender's. No detours, please!
- Ensure a solo return act; we're not responsible for non-Momentlover items in the package.
- Express shipping fees wonβt waltz back due to personal whims.
π Festive Finale:
- No refunds for holiday-themed items arriving fashionably late. Order them at least 20 days before the celebration.
π Global Warehousing Tales:
- Our warehouses are global vagabonds. No guarantees on the closest one dispatching your order. Shipping times might tap their toes but wonβt promise a ballad.
π« Cancellation Clarinet:
- Once the order leaves our warehouse, it's a one-way journey. Order cancellations perform a disappearing act.
π Size Sonata:
- Our size dance is synchronized to the US rhythm. Diverse production spots may add a twist, but we'll harmonize with the US size in the end. No free return or refund waltzes for size variations.
π Still Lost? Harmony Needed?
- Drop a melody at support@Momentlover.com for a customer care crescendo. We promise a response within 24 hours, although peak seasons might extend the symphony. Use the same email and add your order number for a swift tune-up. πΆβοΈ